Q: I recently received a notification stating you are now CoreLogic, what does this mean to me?
A: Source One Services is now CoreLogic® BPO Services, or just CoreLogic.  The name change is a reflection of our full integration with our parent company, CoreLogic.  As part of this name change, you will see some changes to the website address, e-mail addresses and forms.  However, the people with whom you have worked in the past have not changed; and look forward to a continued relationship with you.


Q: What is the new website?
A: As of February 13, 2006, the www.sourceoneservices.com website will redirect you to www.farvv.com.   All of the same services you are accustomed to will be available at www.farvv.com; however, in the near future you will also see additional functionality designed to make the order entry process easier, including an updated dashboard and improved reporting and communication tools.


Q: Is there a change in the processing of payments?
A: There will be no change to how we process checks for payment.  The same dates will be followed for payment and distribution.  The check will now have the CoreLogic name on it, but there will be no other changes.


Q: Will this name change affect my profile or agent code?
A: Your agent code and profile will remain the same as you have had in the past. 


Q: What is my Login Name and Password?
A: Your Login Name is your Rep Code which starts with the abbreviation of the state you live in (example UT1001) and your Password is your working zip code, or the order number (example #123456).


Q: When can I expect payment for my services?
A: Payment is mailed on the 10th of each month. (Example: All work completed in May will be mailed on June 10th)


Q: If I can not access your website to enter my results or upload my photos, what steps can I take to enter my results?
A: Simply follow the steps below:

• Type in the website direct www.farvv.com/results
• Enter your login information Login Name: (your rep code) Password: ( working zip code or order number)
• If you are still having technical problems please do a disk clean up, and delete temporary internet files and then shut down and restart your computer
• Go to your Start Menu
• Select “Settings”
• Go to Control Panel
• Double click on “Internet Options”
• Select “Delete Files”
• Select “Delete Cookies”
• If you still can not get your photos uploaded, please email them to farvvphotos@corelogic.com.

Q: How do I update the status of an order and what types of things would require an update?
A: When you are logged on to www.farvv.com/results, there is an Update Status link that if you click on this link, you can add any note pertaining to that particular order.

• Appointment has been set with Point of Contact (please include date/time of appointment)
• Can not reach Point of Contact or there is no Interior access information available
• Problems locating subject property or Tax Information is not available
• An extension is requested (please indicate reason why an extension is needed)

NOTE: Updating the status of the order is the quickest way to get a resolution to your question or issue on an order.  Our system will take your input and route it to the appropriate party for resolution.


Q: Why has my order been removed from my dashboard?
A: There are a few reasons why this would be possible.

• The order has been placed in reassign status due to the order not being submitted on time (this is automatically generated by SourceNet).
• The order has already been submitted and is awaiting Quality Check (you can not make any changes to your order when the valuation is in this status).

Q: I thought that my results were received. What steps should I take to verify that the order was delivered?
A: Please make sure that as you are finishing your valuation that you follow the links to the last page where three gray bars will appear. You must select the 3rd bar that states “Data Entry and Photo Upload are complete”. If you do not click on this link, the order will not be delivered.


Q: If I receive a reassign notice and I thought my work had been complete, what should I do?
A: Follow the steps below:

• Sign back on to the data entry form for the order in question.
• Make sure that all of your data has been entered on the form.
• Click on “Save and continue” at the bottom of each page.
• When you come to the last page, there will be three gray bars.
• You must click on the 3rd bar that states “Data Entry and Photo Upload are complete”.
• If you do not click on this link, the order will not be delivered.

Q: What is the most effective way to communicate with the CoreLogic office?
A: Follow the steps below:

• Please log on to www.farvv.com/results
• Log in using your rep code and working zip code or order number
• Click on the “Update Status” link next to the order you are updating.
• Update or add all pertinent notes for that particular order.
• Once a note is submitted it will be processed and any necessary information will be communicated via phone within 2 hours.

Note:

• As many of our orders are broadcast to many Field Associates there may be times when you receive an error message when trying to accept an order, this is because the order was already accepted by another Field Associate.